Last updated on Nov 6th 2024
At Assam Tea Store, we strive to provide a smooth and satisfying shopping experience. If you wish to cancel your order or request a refund, please carefully review our cancellation and refund policy below:
1. Order Cancellation
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- Before Dispatch:
If you wish to cancel your order, you may do so before it is dispatched. To request a cancellation, please contact our customer support team at [assamteastore.ghy@gmail.com] or [+91 6900513083] as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund.
- Before Dispatch:
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- After Dispatch:
Once an order has been dispatched, it can no longer be canceled. However, you may still return the product following the instructions in our Return Policy below.
- After Dispatch:
2. Returns and Refunds
Eligibility for Return
We want you to be satisfied with your purchase. If for any reason you are not happy with your tea powder purchase, we offer returns under the following conditions:
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- The product must be unused, unopened, and in its original packaging.
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- The request for return must be made within [3] days of receiving the order.
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- Certain products, such as those that have been opened or used, cannot be returned due to health and safety regulations.
Return Process
To initiate a return, please follow these steps:
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- Contact us: Reach out to our customer support team at [assamteastore.ghy@gmail.com] or [+91 6900513083] with your order number and the reason for your return.
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- Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and return instructions.
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- Return the Product: Once you have received the RA number, return the item to the address provided. You will be responsible for return shipping costs unless the product is damaged, defective, or incorrect.
Refund Process
Once we receive the returned product in its original, unopened condition, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please note:
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- Processing Time: Refunds typically take [7] business days to process, depending on your payment method.
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- Shipping Fees: Shipping charges are non-refundable unless the return is due to a defect or error on our part.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within [3] days of receiving your order. We will either:
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- Replace the item at no additional cost to you, or
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- Issue a full refund, including any shipping fees.
To expedite the process, please provide clear photographs of the damage or defect along with your order details.
3. Non-Refundable Items
The following items are non-returnable and non-refundable:
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- Opened or partially used products (including tea powder or tea bags).
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- Customized or special-order items (if applicable).
4. Refund Method
Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take up to [7] business days for the funds to appear in your account.
5. Changes to the Policy
Assam Tea Store reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be reflected on this page with an updated “Effective Date”. It is your responsibility to review this policy periodically to stay informed of any changes.
Contact Us
If you have any questions regarding our Cancellation and Refund Policy, or if you wish to initiate a return or request a refund, please contact us at:
Assam Tea Store
Email: [assamteastore.ghy@gmail.com]
Phone: [+91 6900513083]
Address: [K.C. Sen Road, Paltanbazar, Guwahati, Assam, 781008]
We value your business and are committed to ensuring a positive shopping experience with Assam Tea Store.
ASSAM TEA STORE
